Return & Refund Policy

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in their original packaging.

Eligibility Requirements

• Item must be unused and in original condition
• Original packaging must be intact
• Proof of purchase (order number or receipt) is required
• Item must not be a final-sale or clearance product

Personalized and Custom Items

Personalized products (custom star maps, engraved wallets, birthstone necklaces with custom specifications) are made to order and may not be eligible for return unless the item is defective or damaged on arrival.

Non-Returnable Items

• Opened food products (chocolate truffles, gourmet items)
• Used or worn clothing (silk pajama sets)
• Personalized items (unless defective)
• Final-sale items

Return Process

1. Contact us at info@i-gifty.com or +1 (559) 485-8830 to request a return authorization
2. Include your order number and reason for return
3. We will provide return instructions and the return address
4. Ship the item back in its original packaging

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped. We recommend using a trackable shipping method.

Refund Processing

Refunds are processed within 5-7 business days of receiving the returned item. The refund will be issued to your original payment method.

Exchanges

We do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired item.

Order Cancellations

Orders can be cancelled within 12 hours of placement. After 12 hours, the order may have already been processed and shipped. Contact us immediately if you need to cancel.

Damaged on Arrival

If your item arrives damaged, contact us within 48 hours with photos. We will send a replacement at no cost or issue a full refund.

Incorrect Item

If you receive the wrong item, contact us immediately. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect item.

Contact Us

For return questions: info@i-gifty.com | +1 (559) 485-8830